With 10 years of experience, I connect user needs, business goals, and technology to shape product strategy and design intuitive digital experiences.
AI Chatbot | App & SMS
Leading conversational design for MGM’s AI chatbot offering concierge services for hotel guests, increasing chat containment by 98%.
Enterprise App | Web
Led UX design with the goal of enabling pricing analysts to increase profitability by $30-50M at more than 10,000 stores.
Case study available upon request.
Design System | Web & App
Created a scalable design system from the ground up to set brand standards and maximize team efficiency.
Knowledge Base | Web
Redesigned the Natural History Museum’s Educational Resources, increasing user retention by 45%.
FEATURED CLIENTS
“I have been fortunate to work with Diana on many projects over the years. She is a great teammate with the ability to make everyone feel heard and have fun and productive discussions while solving problems. In terms of her design expertise, Diana is excellent as both visual and user experience designer ... Equally impressive is her rigorous decision making process based on research and testing. I would strongly recommend Diana for any UX or visual design position.”
