my role: ux | ui
Nationstar is now Mr. Cooper. For this project, I alternated between UX (wireframing) and UI efforts. I worked on redesigning existing pages and/or specific features, while closely following the brand identity and style guide.
The example posted required a rethinking of their Support page - the existing version was text-heavy, had repeating content, and was generally confusing to navigate. So I opted for a searchable knowledge base, prioritized by highest user traffic (from pre-existing analytics).